Privacy Policy

This website is operated by Resource Shipping Private Limited on behalf of Resource Group, an umbrella group comprising affiliated businesses operating across logistics, foreign trade consultancy, infrastructure and real estate, solar energy, education and related services.
Resource Group respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how information is collected, used, stored, shared and otherwise processed when you visit resourcegroup.in, submit an enquiry, communicate with us, or interact with businesses operating under Resource Group.

1. About Resource Group

Resource Group is an umbrella business group comprising affiliated businesses operating across logistics, foreign trade consultancy, infrastructure and real estate, solar energy, education and related services.

Businesses operating within Resource Group include:

• Resource Shipping Pvt. Ltd.
• Foreign Trade Forum LLP
• Resource Developers Pvt. Ltd.
• H.K. Solar Systems
• Pride Union Education and Welfare Society

In this Privacy Policy, references to “Resource Group”, “we”, “us” or “our” may refer collectively to Resource Group and, where relevant, to the particular Resource Group business responsible for handling your enquiry, providing a service, managing a business relationship, or processing your personal information.

Depending on the nature of your enquiry or interaction, your personal information may be shared with or processed by the relevant Resource Group company responsible for that service.

2. Information We Collect

When you contact us through the website or otherwise communicate with Resource Group, we may collect information that you voluntarily provide.

This may include:

• your name
• email address
• telephone number
• the contents of your message
• details relating to your business enquiry or service requirement
• any additional information you choose to provide

We may also automatically collect technical and usage information when you visit the website, including:

• IP address
• browser type
• device information
• operating system
• referring website or source
• pages visited
• dates and times of access
• website interactions
• approximate geographic information
• similar technical or usage data

3. How We Use Your Information

Resource Group and its relevant group businesses may use personal information to:

• respond to enquiries and requests
• identify the appropriate Resource Group business to handle an enquiry
• provide information about our services
• communicate with prospective and existing customers, partners and other stakeholders
• evaluate business or service requirements
• provide and administer agreed services
• maintain appropriate business records
• improve website content, usability and performance
• understand how visitors use the website
• measure marketing and advertising effectiveness
• maintain website security
• prevent misuse, fraud or unauthorized activity
• comply with legal, regulatory and contractual obligations
• establish, exercise or defend legal rights where necessary

Submitting an enquiry through the website does not by itself create a contractual relationship with Resource Group or any Resource Group company.

4. Contact Forms

The website includes contact forms through which visitors may provide their:

• name
• email address
• telephone number
• message

Information submitted through a contact form may be routed to the appropriate Resource Group company, department or representative depending on the nature of the enquiry.

For example, an enquiry regarding logistics may be directed to the relevant logistics business within Resource Group, while an enquiry regarding foreign trade, real estate, solar energy or another service may be handled by the corresponding group business.

We may retain correspondence where reasonably necessary for follow-up, business administration, record keeping, dispute resolution, legal compliance or an ongoing business relationship.

Please do not submit medical, financial, government identification, passwords or other highly sensitive information through the website’s general contact forms unless specifically requested through an appropriate secure process.

5. Sharing Information Within Resource Group

Personal information may be shared between businesses within Resource Group where reasonably necessary to:

• respond to an enquiry
• identify the appropriate service provider
• evaluate a requirement
• coordinate services involving more than one group company
• administer a customer or business relationship
• support legitimate administrative, operational or compliance requirements

Information will only be shared within Resource Group where relevant to the purpose for which it was collected or where otherwise permitted by applicable law.

The particular Resource Group company handling a transaction or engagement may maintain its own records in accordance with applicable legal, regulatory and business requirements.

6. Analytics

We use Google tools, including Google Site Kit and associated Google Analytics services, to understand website traffic and usage.

These services may collect information regarding:

• pages viewed
• website interactions
• device and browser characteristics
• traffic sources
• approximate location
• session information
• other technical and usage information

We use this information to evaluate website performance, understand visitor behaviour and improve our content and services.

Google may process information collected through these services in accordance with its own applicable privacy terms and policies.

7. Advertising and Measurement Technologies

We may use third-party advertising, analytics and measurement technologies.

These may include the LinkedIn Insight Tag, which may be used to:

• measure advertising performance
• understand aggregate characteristics of website visitors
• measure conversions
• create website audiences
• support remarketing or retargeting activities

We may also introduce technologies such as the Meta Pixel or similar advertising and measurement tools.

Such technologies may process information including website URLs, referring pages, IP addresses, device and browser characteristics, timestamps, cookies and similar identifiers.

Where required by applicable law, non-essential advertising or measurement technologies will be activated subject to appropriate consent or preference controls.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies.

These technologies may be used for:

• essential website functionality
• security
• analytics
• performance measurement
• advertising measurement
• conversion tracking
• audience creation
• remarketing

Where legally required, visitors will be provided with appropriate choices regarding non-essential cookies and similar technologies.

You may also control or remove cookies through your browser settings. Certain website functionality may be affected if some technologies are disabled.

9. External Service Providers

Resource Group companies may use external service providers to support website and business operations.

These may include providers involved in:

• website hosting
• website maintenance
• analytics
• marketing
• advertising
• communications
• email delivery
• security
• data storage
• other technical or professional services

Such providers may process information on behalf of Resource Group or under their own applicable terms and privacy policies.

We seek to limit such processing to what is reasonably required for the applicable service or business purpose.

10. International Processing

Resource Group serves and receives enquiries from customers and organizations in India and internationally.

Some third-party technology providers supporting this website or Resource Group’s operations may process or store information outside India or outside the jurisdiction in which a website visitor is located.

Where applicable, Resource Group and the relevant group company will seek to handle such processing or transfers in accordance with applicable data protection requirements.

11. Legal Bases and Consent

Personal information may be processed where necessary to respond to a request, take steps relating to a potential business engagement, perform an agreed service, meet legal obligations, protect legitimate business interests, or where the individual has provided consent.

Where processing is based on consent and applicable law provides a right to withdraw that consent, you may withdraw it subject to applicable requirements and exceptions.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

12. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected.

This may include periods required to:

• respond to enquiries
• provide services
• maintain customer or business records
• meet legal or regulatory requirements
• resolve disputes
• enforce agreements
• maintain security and audit records

Retention periods may vary depending on the nature of the information, the relevant Resource Group company and the reason for processing.

13. Data Security

Resource Group and its constituent businesses take reasonable administrative, organizational and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on the laws applicable to you and the circumstances of the processing, you may have rights relating to your personal information.

These may include rights to:

• obtain information about personal data being processed
• request correction of inaccurate or incomplete information
• request updating of personal information
• request erasure where applicable
• withdraw consent where processing is based on consent
• raise a grievance regarding the handling of your personal information

Applicable rights, requirements and exceptions vary depending on jurisdiction.

To submit a privacy request, contact us at:

info@resourcegroup.in

We may need to verify your identity or obtain additional information before fulfilling certain requests.

15. Children

This website is intended primarily for business, institutional and general informational purposes.

We do not knowingly seek to collect personal information from children through the website’s general enquiry functions.

16. Third-Party Websites

The website may contain links to third-party websites, services and social media platforms, including LinkedIn.

Resource Group and its constituent businesses are not responsible for the privacy practices, security, content or policies of external websites.

Visitors should review the applicable terms and privacy policies of those services.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Resource Group’s businesses
• website functionality
• technologies
• service providers
• regulatory requirements
• privacy practices

The latest version will be published on this page together with an updated revision date.

18. Contact Us

For privacy-related questions, requests or concerns, contact:

Resource Group
3, MIT Classic
North Ave, Kalyani Nagar
Pune, India

Email: info@resourcegroup.in
Telephone: 020 2665-0091

Where appropriate, your request may be forwarded to the Resource Group company responsible for the relevant activity or personal information.